SIPOC Revisited
While there are similarities between USM’s Customer-Provider Interaction Model and the popular SIPOC (Supplier-Input-Process-Output-Customer) Model, they focus on two different things.
Tag: service management
Simplify before automating
While I understand the rabid desire to apply artificial intelligence and machine learning to automate service management, we shouldn’t forget a basic lesson: Simplify processes before automating them. Simplification will also simplify your automation efforts, simplify maintenance/changes and likely lead to more sustainable and lasting improvement. This is one reason why the USM method’s 5 … Continue reading Simplify before automating
Put ITIL on hold in 2023 and have a Happy New Year
Legacy practice frameworks increase costs, complicate automation and are creating an unsustainable mess, sucking the life out of the enterprise with increased training, consulting and tooling costs.
Holiday Wishes
As you’ll see by the poem below, I’m more than ready for the Holiday Season. My best wishes to all and I hope you will find service management’s missing link in the coming new year.
Mindful Monday: Wisdom Welcomes a Gift Horse
As knowledge becomes commercialized remember experience is the best teacher, but wisdom welcomes a gift horse. USM is field-tested and supported by a non-profit foundation. My initial curiosity about USM was when I heard that it included a non-redundant process model with 5 processes and a simple set of 8 workflows that serve as templates … Continue reading Mindful Monday: Wisdom Welcomes a Gift Horse
Mindful Monday: Thanks for listening
While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog. I’ve been walking him twice … Continue reading Mindful Monday: Thanks for listening
The BIG impact of small Changes
Subscribe to the Rolling Uphill blog Enterprise documentation changes with people, process, and technology. This increases the complexity of administering documentation. USM provides a simple, standardized structure for administering complex organizational routines. The organizational resources (people, process, technology) are the ‘machinery’ of an enterprise, and only work optimally together if that machine is well oiled. … Continue reading The BIG impact of small Changes
Mindful Monday: Thinking before doing is not nothing
With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.
Simplification’s slippery slope
If you hear people talking about the 10, 20 or 100+ processes in your organization, you’ve hit the slippery slope.
Mindful Monday: A Tale of Two Services
Well-defined services are key to value delivery. Services also need interoperability between ecosystem partners for consistent value delivery. The USM method delivers both.