New White Paper!
Establishing zero trust and SBOM is about much more than improving practices for access and configuration management. It is likely to accelerate the drive to other changes such as continual deployment.
Tag: service management
Mindful Monday: The importance of aligning expectations
Setting and re-setting expectations is important and healthy.
USM and the order of improvement
People have their own perspectives and preferences, but when it comes to continual improvement the order of improvement matters.
Webinar with ITSM Academy
Thursday, September 15th, 11AM EST ESM and the Big Re-Think: sustainable ESM with the USM Method
Mindful Monday: The Importance of Re-Thinking
As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
Mindful Monday: Is the Enterprise ready to strike back?
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
(another) Mindful Monday: The enterprise service management mountain
An enterprise service management system drives continual improvement, and for many this mountaintop seems far away. But a standard management system for the enterprise can be established one rock at a time. The Unified Service Management Method’s universal approach to defining ALL services — along with 5 processes and 8 workflows that apply to ALL … Continue reading (another) Mindful Monday: The enterprise service management mountain
Mindful Monday: Wisdom and the Nature of the Beast
get your service management system in order with a simple method.
Mindful Monday: Ask yourself…………. is The USM Method 4me?
Today’s enterprise portal encompasses all enterprise services and demands a simple, sustainable service management system at its heart. Attempting to adapt a single practice framework makes service management increasingly complex.
DevOps, USM and BeingFirst
DevOps teams should take a look at BeingFirst resources, as well as the USM Method!