Free webinar: Service Management’s Missing Link
Category Archives: News
Service Management and Design
There’s a difference between designing a service and designing the management of that service. The logic of a supported facility (aka, a Service) varies based on a customer’s purpose, perceptions, and preferences. This is why we can use many different design techniques — Customer Expectation Management, Jobs to be Done theory, etc. — to fully …
Put ITIL on hold in 2023 and have a Happy New Year
Legacy practice frameworks increase costs, complicate automation and are creating an unsustainable mess, sucking the life out of the enterprise with increased training, consulting and tooling costs.
As you’ll see by the poem below, I’m more than ready for the Holiday Season. My best wishes to all and I hope you will find service management’s missing link in the coming new year.
Mindful Monday: The USM Workshop
Can’t help anticipating our monthly USM Workshop tomorrow, which is FULL. The schedule of FREE USM Workshops are listed below. Seating is limited to allow for interaction, so please book early! I’ll post some feedback from tomorrow later in the week.
Simplification’s slippery slope
If you hear people talking about the 10, 20 or 100+ processes in your organization, you’ve hit the slippery slope.
Mindful Monday: itSMF USA Part 2
Join us for Part 2 with the itSMF USA – Oct 27th at 3PM est
New White Paper!
Establishing zero trust and SBOM is about much more than improving practices for access and configuration management. It is likely to accelerate the drive to other changes such as continual deployment.
Webinar with ITSM Academy
Thursday, September 15th, 11AM EST ESM and the Big Re-Think: sustainable ESM with the USM Method