Simplifying Service Management
New thinking doesn’t always throw out past lessons, in fact it often is built on what we’ve learned. Unlearning or rethinking involves challenging the status quo but can still mix the old with the new. The trick is knowing what should stay and what should go.
USM and the Radical Enterprise Here’s a short (less than 10 min) video blog post about how the USM method can enable a radical enterprise and balance structure and autonomy in the enterprise.
The overall customer experience, when viewed from the eyes of the customer (in this case a patient!) are very much dependent on a huge number of interactions across an extremely complex service supply chain.
There will be specialized practices for each of these different service domains. If any industry segment screams for a unified approach to managing these interdependent services, it is the health care industry.
Service Management doesn’t have to be a Rube Goldberg
A service is a supported facility. USM’s universal definition of a service requires some understanding of the term facility; it’s not what you may initially think it is… A business facility is often thought of as a location or a building. For example, an office building, a hotel, or a manufacturing plant. That’s why we … Continue reading A Job to be Done: Understanding USM’s Facility
You never know if you’re seeing things others don’t, and this may happen a lot when I talk about the Unified Service Management (USM) method. So, that’s what this post is about. USM is based on systems thinking. At its core is the management of the routines of an enterprise, and these routines encompass all … Continue reading USM, Leadership and the Butterfly Effect
It’s time to simplify service management for the enterprise
It’s time to simplify service management for the enterprise
Like many I’ve been thinking about — and playing with — ChatGPT. [The complete answers are at the end of this post] So I asked it to explain unified service management. ChatGPT’s response was specifically oriented around information technology. But I did not ask it to explain unified IT service management; I asked it to … Continue reading Mindful Monday: Think for Yourself
For a limited time, MyServiceMonitor and BeGrip are offering USM Foundation Certification classes for the USA.