Without a governing body with the authority to enforce standards across all platforms, we won’t see a standard user interface for collaboration tools anytime soon.
New thinking doesn’t always throw out past lessons, in fact it often is built on what we’ve learned. Unlearning or rethinking involves challenging the status quo but can still mix the old with the new. The trick is knowing what should stay and what should go.
Service Management doesn’t have to be a Rube Goldberg
Our inability to govern the proliferation of increasingly powerful, technology-based services is sure to bite us in the ass — perhaps more quickly than we know.
While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog. I’ve been walking him twice …
With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.
Setting and re-setting expectations is important and healthy.
As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
Time to start pushing that ball uphill again. Get to work!