Mindful Monday: Thanks for listening

While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog.  I’ve been walking him twice …

Mindful Monday: Thinking before doing is not nothing

With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.

Mindful Monday: The Importance of Re-Thinking

As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.

Mindful Monday: Is the Enterprise ready to strike back?

While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.

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