Ok, it’s Wednesday… but I couldn’t resist commenting on a recent White Paper sponsored by Manage Engine (i.e., ZoHo Corporation) where ten industry authorities commented on ITSM strategies for the next 3 years. It left me feeling old and weary… I don’t let my age define me, but the side effects are getting harder to …
Category Archives: Mindful Monday
Slow & Steady Wins the Race
Our inability to govern the proliferation of increasingly powerful, technology-based services is sure to bite us in the ass — perhaps more quickly than we know.
Mindful Monday: Wisdom Welcomes a Gift Horse
As knowledge becomes commercialized remember experience is the best teacher, but wisdom welcomes a gift horse. USM is field-tested and supported by a non-profit foundation. My initial curiosity about USM was when I heard that it included a non-redundant process model with 5 processes and a simple set of 8 workflows that serve as templates …
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Mindful Monday: Thanks for listening
While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog. I’ve been walking him twice …
The BIG impact of small Changes
Subscribe to the Rolling Uphill blog Enterprise documentation changes with people, process, and technology. This increases the complexity of administering documentation. USM provides a simple, standardized structure for administering complex organizational routines. The organizational resources (people, process, technology) are the ‘machinery’ of an enterprise, and only work optimally together if that machine is well oiled. …
Mindful Monday: Thinking before doing is not nothing
With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.
Mindful Monday: A Tale of Two Services
Well-defined services are key to value delivery. Services also need interoperability between ecosystem partners for consistent value delivery. The USM method delivers both.
Mindful Monday: The importance of aligning expectations
Setting and re-setting expectations is important and healthy.
Mindful Monday: Why Rolling Uphill?
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Mindful Monday: More re-thinking about ESM
Improvement often requires taking a new perspective, but this kind of re-thinking can result in dramatic simplification that benefits the entire enterprise