Weird Scenes Inside the Social Media Wasteland
Runnin’ outta steam here, and still blogging mostly alone.
Category: Mindful Monday
Whatever comes to mind…
Happy Halloween
Halloween always seems to make me smile, and I like that. So, be happy today!
Exploring the Shift from Process to Practice in ITIL 4: A Simpler Path Forward?
A recent white paper titled Process to Practice…Unintended Consequences delves into the impact of this shift and how organizations can navigate the complexities introduced by moving away from process-based service management.
A Reflection
Just a reflection on why I think I’ve been so interested in systems thinking and architecture lately.
Avoid loneliness, bring back carpooling
When I read articles like this one from HBR, I long for the good old days where all work and play were face-to-face activities.
Unified Service Agreements: Sweet
It’s not been easy evangelizing the USM method here in the US; almost all USM Professionals are in Europe. So, I’m in need of a Mindful Monday (Tuesday).
Embracing Diversity: The Yin and Yang of High-Performance Organizations
ChatGPT helped me explore the impact of diversity on the high-performing enterprise, and it reminded me of my own uphill journey to service management excellence. In the ever-evolving landscape of the modern workplace, organizations are increasingly recognizing the invaluable strength that diversity brings to the table. Beyond the traditional understanding of diversity in terms of … Continue reading Embracing Diversity: The Yin and Yang of High-Performance Organizations
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem … Continue reading (out of my) Mindful Monday
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Time for High Touch
Time for some High Touch