While I understand the rabid desire to apply artificial intelligence and machine learning to automate service management, we shouldn’t forget a basic lesson:

Simplify processes before automating them.

Simplification will also simplify your automation efforts, simplify maintenance/changes and likely lead to more sustainable and lasting improvement.

This is one reason why the USM method’s 5 processes and 8 workflows for any service provider, any framework/standard and any organizational topology makes sense. Automating a complex soup of different practice frameworks that lack structural coherence with each other increases complexity exponentially.

I’ll cover some of this in the upcoming webinar, Service Management’s Missing Link, or just schedule a 30-minute consultation to learn more.

Published by myservicemonitor

I am an independent service management consultant with two decades of experience helping customers.

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