While there are similarities between USM’s Customer-Provider Interaction Model and the popular SIPOC (Supplier-Input-Process-Output-Customer) Model, they focus on two different things.
Category Archives: Unified Performance Monitoring
Mindful Monday: Thanks for listening
While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog. I’ve been walking him twice …
Mindful Monday: More re-thinking about ESM
Improvement often requires taking a new perspective, but this kind of re-thinking can result in dramatic simplification that benefits the entire enterprise
Unified Performance Monitoring and Digital Supply Chains
This is really a reminder to me to rant more about this….visions of a recursive customer-supplier interaction model and endless links in diverse cloud service chains. The endless pursuit of end-to-end performance monitoring remains with us. So does the fact that two decades later many of us still wrestle with what is a service? USM …
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