Weird Scenes Inside the Social Media Wasteland
Runnin’ outta steam here, and still blogging mostly alone.
Tag: best practice
AI Hand Wringing
In my latest white paper, Surveillance Capitalism and AI: Can we avoid the AI train wreck? I rant about the amplification of echo chambers through AI-driven content personalization.
Exploring the Shift from Process to Practice in ITIL 4: A Simpler Path Forward?
A recent white paper titled Process to Practice…Unintended Consequences delves into the impact of this shift and how organizations can navigate the complexities introduced by moving away from process-based service management.
The USM Revolution
Just a reminder about the USM Revolution Live Video Series over at APMG International, and a new Rolling Uphill White Paper. Some good summer reading and viewing 😊.
Service Agreements and the Co-Create-O-Meter
Clear definitions of services and support characterized by functionality and functioning lay the groundwork for a service agreement that is not only robust and adaptable but also responsive to the ever-changing landscape of customer and provider dynamics.
Understanding the Echo Chamber
The routines that form the social circuitry of an enterprise can create — or inhibit the creation — of echo chambers.
Unified Service Agreements: Sweet
It’s not been easy evangelizing the USM method here in the US; almost all USM Professionals are in Europe. So, I’m in need of a Mindful Monday (Tuesday).
Simplify ESM in 2024
2024’s VUCA world may suggest we go back to basics. Simplifying your enterprise service management strategy and re-visiting your service management system should be at the top of your list.
Get rid of Clutter
Nothing clutters an older mind like a cluttered user interface, and while AI may reduce the cognitive load associated with navigating complex interfaces it won’t come soon enough for me. Like neurodiverse users, elderly people can face misunderstandings about their cognitive abilities. When ANY user is presented with more information or tasks than they can … Continue reading Get rid of Clutter
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem … Continue reading (out of my) Mindful Monday