next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Join us at this year’s FUSION conference (t323.com) !!
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.
Kid in a Candy Store
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.
New thinking doesn’t always throw out past lessons, in fact it often is built on what we’ve learned. Unlearning or rethinking involves challenging the status quo but can still mix the old with the new. The trick is knowing what should stay and what should go.
The overall customer experience, when viewed from the eyes of the customer (in this case a patient!) are very much dependent on a huge number of interactions across an extremely complex service supply chain.
There will be specialized practices for each of these different service domains. If any industry segment screams for a unified approach to managing these interdependent services, it is the health care industry.