I’ve had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services.
I’m an ITIL Expert (v3), an XLA Master and a Certified USM Coach and Trainer. You can read more about me and my particular journey by getting the book, Rolling Uphill. (Click here to download) or visiting my LinkedIn Profile.
I do business as MyServiceMonitor, LLC, live in New Jersey and can be reached at: firstname.lastname@example.org