Gonna go for a walk this morning, so today's mindful Monday is a repost from Medium yesterday.... just started reading The agile Manager by Rob England and Cherry Vu....perhaps I'll post some thoughts once I finish it.... https://medium.com/@john_2773/nature-of-the-beast-wisdom-is-free-but-knowledge-can-cost-you-a-fortune-aka-bring-a-method-to-19db9fc638d9 https://medium.com/@john_2773/nature-of-the-beast-wisdom-is-free-but-knowledge-can-cost-you-a-fortune-aka-bring-a-method-to-19db9fc638d9 https://medium.com/@john_2773/nature-of-the-beast-wisdom-is-free-but-knowledge-can-cost-you-a-fortune-aka-bring-a-method-to-19db9fc638d9 subscribe to my blog!
Author: myservicemonitor
I am an independent service management consultant with two decades of experience helping customers.
Mindful Monday: Slow & Steady Wins the Race
I made the mistake of looking at my phone before I climbed up a mountain this morning, and so my mind is wandering from various LinkedIn and other social media posts. One was a back and forth on where to start improvement. One argued with WHAT (i.e., process) as the USM suggests, and another with… Continue reading Mindful Monday: Slow & Steady Wins the Race
Mindful Monday and the Process River
As I sat by a river on a Monday morning, trying to reflect and be ‘mindful’, it didn’t take long for my mind to wander and start thinking about process. For years now I’ve always thought of processes as streams of related activity, which is why the process waters seem so muddy to so many.… Continue reading Mindful Monday and the Process River
Mindful Mondays
What a way to start the day I used to hate Mondays. They typically began with a ‘what have you done for me lately’ meeting, which was rarely enough even when I felt we were making very good progress. So, I’m switching to ‘mindful Mondays’ and increasing my self-awareness (thanks to BeingFirst). Besides doing some… Continue reading Mindful Mondays
Unified Performance Monitoring and Digital Supply Chains
This is really a reminder to me to rant more about this....visions of a recursive customer-supplier interaction model and endless links in diverse cloud service chains. The endless pursuit of end-to-end performance monitoring remains with us. So does the fact that two decades later many of us still wrestle with what is a service? USM… Continue reading Unified Performance Monitoring and Digital Supply Chains
The People side of Process Improvement
I said this many years ago as I was wrestling with various IT silos, wicked problems and generally poor behavior as attempts were made to make meaningful (i.e., transformative) changes to organizations. I believe that the real road to a quality culture has more to do with people than with process (which may make some… Continue reading The People side of Process Improvement
USM is a Viable System
It’s hard not to mix work and what’s happening in the world today, so this post will unfortunately mix both. I started thinking about USM being consistent with the viable systems model and had to stop and think, ‘wait I remember that… ‘what was that viable system stuff?’ From a very simple perspective a ‘viable… Continue reading USM is a Viable System
Welcome to the MyServiceMonitor Blog
This is where I'll continue to rant about service management once in awhile, and welcome any discussion. I haven't archived posts from the initial launch of MyServiceMonitor and probably won't --- it's time to look ahead. However some past rants are available on my LinkedIn site which you can find here: linkedin.com/in/johnmworthington Looking forward to… Continue reading Welcome to the MyServiceMonitor Blog
Rolling Uphill 