next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
Tag Archives: service management
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Reminders
Some important dates related to the USM method
FUSION 2023 = 3t23
Join us at this year’s FUSION conference (t323.com) !!
itSMF FUSION = 3t23
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
Service Management for the Digital Age
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.
Kids in the Candy Store
Kid in a Candy Store
Time for High Touch
Time for some High Touch
Abstraction, Decomposition and Systems Thinking
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.