The USM Revolution
Just a reminder about the USM Revolution Live Video Series over at APMG International, and a new Rolling Uphill White Paper. Some good summer reading and viewing 😊.
Tag: ITSM
Work the Problem
I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is… So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different. “The … Continue reading Work the Problem
Don’t miss the forest for the (service) trees
USM’s unambiguous and logically repeatable definition of a service can help limit the confusion around service and request catalogs. We’ll use the service tree as an example. A service tree is a hierarchical representation of the various services provided by an organization or a service provider. It provides a structured view of an organization’s services, … Continue reading Don’t miss the forest for the (service) trees
Quick REMINDER
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
FUSION 2023 = 3t23
Join us at this year’s FUSION conference (t323.com) !!
itSMF FUSION = 3t23
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
Service Management for the Digital Age
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.
Kids in the Candy Store
Kid in a Candy Store
Abstraction, Decomposition and Systems Thinking
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.