While there are similarities between USM’s Customer-Provider Interaction Model and the popular SIPOC (Supplier-Input-Process-Output-Customer) Model, they focus on two different things.
Tag Archives: ITSM
Simplify before automating
While I understand the rabid desire to apply artificial intelligence and machine learning to automate service management, we shouldn’t forget a basic lesson: Simplify processes before automating them. Simplification will also simplify your automation efforts, simplify maintenance/changes and likely lead to more sustainable and lasting improvement. This is one reason why the USM method’s 5 …
Holiday Wishes
As you’ll see by the poem below, I’m more than ready for the Holiday Season. My best wishes to all and I hope you will find service management’s missing link in the coming new year.
Mindful Monday: Thinking before doing is not nothing
With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.
Mindful Monday: A Tale of Two Services
Well-defined services are key to value delivery. Services also need interoperability between ecosystem partners for consistent value delivery. The USM method delivers both.
USM and the order of improvement
People have their own perspectives and preferences, but when it comes to continual improvement the order of improvement matters.
Mindful Monday: The Importance of Re-Thinking
As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
Mindful Monday: Is the Enterprise ready to strike back?
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
(another) Mindful Monday: The enterprise service management mountain
An enterprise service management system drives continual improvement, and for many this mountaintop seems far away. But a standard management system for the enterprise can be established one rock at a time. The Unified Service Management Method’s universal approach to defining ALL services — along with 5 processes and 8 workflows that apply to ALL …
Continue reading “(another) Mindful Monday: The enterprise service management mountain”
Mindful Monday: Wisdom and the Nature of the Beast
get your service management system in order with a simple method.