Mindful Monday: Thinking before doing is not nothing

With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.

The People side of Process Improvement

I said this many years ago as I was wrestling with various IT silos, wicked problems and generally poor behavior as attempts were made to make meaningful (i.e., transformative) changes to organizations. I believe that the real road to a quality culture has more to do with people than with process (which may make some …

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