Clear definitions of services and support characterized by functionality and functioning lay the groundwork for a service agreement that is not only robust and adaptable but also responsive to the ever-changing landscape of customer and provider dynamics.
Tag Archives: USM
Understanding the Echo Chamber
The routines that form the social circuitry of an enterprise can create — or inhibit the creation — of echo chambers.
Unified Service Agreements: Sweet
It’s not been easy evangelizing the USM method here in the US; almost all USM Professionals are in Europe. So, I’m in need of a Mindful Monday (Tuesday).
Simplify ESM in 2024
2024’s VUCA world may suggest we go back to basics. Simplifying your enterprise service management strategy and re-visiting your service management system should be at the top of your list.
No Registration Required: Gate-free IT
Ok, a good webmaster I’m not…the Rolling Uphill Newsletter’s now being sent via LinkedIn, so there’s no need to register for access to MyServiceMonitor Resources any more; (you can access all resources here). So, you don’t have to register each time you want to watch a video, such as the USM Self-Driven WorkshopWorkshop Series. Reminds …
Get rid of Clutter
Nothing clutters an older mind like a cluttered user interface, and while AI may reduce the cognitive load associated with navigating complex interfaces it won’t come soon enough for me. Like neurodiverse users, elderly people can face misunderstandings about their cognitive abilities. When ANY user is presented with more information or tasks than they can …
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem …
Work the Problem
I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is… So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different. https://videopress.com/v/0GECa8RA?resizeToParent=true&cover=true&preloadContent=metadata&useAverageColor=true …
Don’t miss the forest for the (service) trees
USM’s unambiguous and logically repeatable definition of a service can help limit the confusion around service and request catalogs. We’ll use the service tree as an example. A service tree is a hierarchical representation of the various services provided by an organization or a service provider. It provides a structured view of an organization’s services, …
Continue reading “Don’t miss the forest for the (service) trees”
Quick REMINDER
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.