Nothing clutters an older mind like a cluttered user interface, and while AI may reduce the cognitive load associated with navigating complex interfaces it won’t come soon enough for me. Like neurodiverse users, elderly people can face misunderstandings about their cognitive abilities. When ANY user is presented with more information or tasks than they can …
Tag Archives: USM
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem …
Work the Problem
I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is… So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different. https://videopress.com/v/0GECa8RA?resizeToParent=true&cover=true&preloadContent=metadata&useAverageColor=true …
Don’t miss the forest for the (service) trees
USM’s unambiguous and logically repeatable definition of a service can help limit the confusion around service and request catalogs. We’ll use the service tree as an example. A service tree is a hierarchical representation of the various services provided by an organization or a service provider. It provides a structured view of an organization’s services, …
Continue reading “Don’t miss the forest for the (service) trees”
Quick REMINDER
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Reminders
Some important dates related to the USM method
itSMF FUSION = 3t23
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
Service Management for the Digital Age
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.