Runnin’ outta steam here, and still blogging mostly alone.
Category Archives: USM method
Where Are You?
The wolves are at the door, my friends, and they’re wearing enterprise software badges. You’ve been strip-mined by “strategic partners” who grin like Cheshire cats while jacking up license fees and selling you the same shiny turds in different packaging. And still—you keep feeding them. Then Halo comes along and rattles the cage with an …
Is Your World a Mesh?
It’s been a while since I thought about monitoring, and most recognize its importance to service management. What’s not so obvious is why traditional practice frameworks are proving insufficient. The modern digital landscape is characterized by rapidly evolving technologies, increasingly complex systems, and ever-rising user expectations. In this environment, traditional IT Service Management (ITSM) approaches, …
AI Hand Wringing
In my latest white paper, Surveillance Capitalism and AI: Can we avoid the AI train wreck? I rant about the amplification of echo chambers through AI-driven content personalization.
Exploring the Shift from Process to Practice in ITIL 4: A Simpler Path Forward?
A recent white paper titled Process to Practice…Unintended Consequences delves into the impact of this shift and how organizations can navigate the complexities introduced by moving away from process-based service management.
A Reflection
Just a reflection on why I think I’ve been so interested in systems thinking and architecture lately.
Rolling Uphill: The Real Essence of Improvement
This post a note of thanks to both my USM Professional peeps and friends at the Open Service Community.
The USM Revolution
Just a reminder about the USM Revolution Live Video Series over at APMG International, and a new Rolling Uphill White Paper. Some good summer reading and viewing 😊.
USM is WIN-WIN
I sometimes get asked what size organization should apply the USM method, and all I can say is USM is WIN-WIN for everyone.
Service Agreements and the Co-Create-O-Meter
Clear definitions of services and support characterized by functionality and functioning lay the groundwork for a service agreement that is not only robust and adaptable but also responsive to the ever-changing landscape of customer and provider dynamics.