Understanding the Echo Chamber
The routines that form the social circuitry of an enterprise can create — or inhibit the creation — of echo chambers.
Category: USM method
All posts related to the Unified Service Management method.
Unified Service Agreements: Sweet
It’s not been easy evangelizing the USM method here in the US; almost all USM Professionals are in Europe. So, I’m in need of a Mindful Monday (Tuesday).
Simplify ESM in 2024
2024’s VUCA world may suggest we go back to basics. Simplifying your enterprise service management strategy and re-visiting your service management system should be at the top of your list.
No Registration Required: Gate-free IT
Ok, a good webmaster I’m not…the Rolling Uphill Newsletter’s now being sent via LinkedIn, so there’s no need to register for access to MyServiceMonitor Resources any more; (you can access all resources here). So, you don’t have to register each time you want to watch a video, such as the USM Self-Driven WorkshopWorkshop Series. Reminds … Continue reading No Registration Required: Gate-free IT
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem … Continue reading (out of my) Mindful Monday
Work the Problem
I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is… So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different. “The … Continue reading Work the Problem
Don’t miss the forest for the (service) trees
USM’s unambiguous and logically repeatable definition of a service can help limit the confusion around service and request catalogs. We’ll use the service tree as an example. A service tree is a hierarchical representation of the various services provided by an organization or a service provider. It provides a structured view of an organization’s services, … Continue reading Don’t miss the forest for the (service) trees
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Service Management for the Digital Age
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.