Kids in the Candy Store
Kid in a Candy Store
Category: USM method
All posts related to the Unified Service Management method.
Abstraction, Decomposition and Systems Thinking
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.
Wanted: Service Management ROMEO
The speed and ease of which ‘improvements’ to proven practices can be duplicated (and monetized) by the community continues to accelerate, but is this a good thing? I was originally attracted to BPM and eventually service management because of the perception that it was truly a collaborative effort, not a proprietary food fight. But Pink … Continue reading Wanted: Service Management ROMEO
Raising Eyebrows
USM is making slow and steady progress in the USA. FIND OUT MORE about simplifying service management for the enterprise and contact http://www.MyServiceMonitor.com
Unlearning is not Forgetting
New thinking doesn’t always throw out past lessons, in fact it often is built on what we’ve learned. Unlearning or rethinking involves challenging the status quo but can still mix the old with the new. The trick is knowing what should stay and what should go.
A Rolling Uphill Video Blog
USM and the Radical Enterprise Here’s a short (less than 10 min) video blog post about how the USM method can enable a radical enterprise and balance structure and autonomy in the enterprise.
The Case for Unified Service Management
The overall customer experience, when viewed from the eyes of the customer (in this case a patient!) are very much dependent on a huge number of interactions across an extremely complex service supply chain.
There will be specialized practices for each of these different service domains. If any industry segment screams for a unified approach to managing these interdependent services, it is the health care industry.
Service Management’s Rube Goldberg
Service Management doesn’t have to be a Rube Goldberg
A Job to be Done: Understanding USM’s Facility
A service is a supported facility. USM’s universal definition of a service requires some understanding of the term facility; it’s not what you may initially think it is… A business facility is often thought of as a location or a building. For example, an office building, a hotel, or a manufacturing plant. That’s why we … Continue reading A Job to be Done: Understanding USM’s Facility
USM, Leadership and the Butterfly Effect
You never know if you’re seeing things others don’t, and this may happen a lot when I talk about the Unified Service Management (USM) method. So, that’s what this post is about. USM is based on systems thinking. At its core is the management of the routines of an enterprise, and these routines encompass all … Continue reading USM, Leadership and the Butterfly Effect