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  • Quick REMINDER
    next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
  • The Heart of Service Management: (what ChatGPT won’t tell you)
    I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
  • Mindful Monday: Dirty Jobs
    Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
  • Reminders
    Some important dates related to the USM method