Tag: service management

Service Management for the Digital Age

by myservicemonitor

We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.

Abstraction, Decomposition and Systems Thinking

by myservicemonitor

Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.

Mindful Monday: Coblabberation Burnout

by myservicemonitor

Without a governing body with the authority to enforce standards across all platforms, we won’t see a standard user interface for collaboration tools anytime soon.

Wanted: Service Management ROMEO

by myservicemonitor

The speed and ease of which ‘improvements’ to proven practices can be duplicated (and monetized) by the community continues to accelerate, but is this a good thing? I was originally attracted to BPM and eventually service management because of the perception that it was truly a collaborative effort, not a proprietary food fight. But Pink … Continue reading Wanted: Service Management ROMEO

Raising Eyebrows

by myservicemonitor

USM is making slow and steady progress in the USA. FIND OUT MORE about simplifying service management for the enterprise and contact http://www.MyServiceMonitor.com