Simplifying Service Management
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem … Continue reading (out of my) Mindful Monday
A service is a supported facility. USM’s universal definition of a service requires some understanding of the term facility; it’s not what you may initially think it is… A business facility is often thought of as a location or a building. For example, an office building, a hotel, or a manufacturing plant. That’s why we … Continue reading A Job to be Done: Understanding USM’s Facility
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
DevOps teams should take a look at BeingFirst resources, as well as the USM Method!
Starting my mindful Monday listening to Beaming Ortelius may have been a bad idea. Half-awake and listening to a podcast about CDEvents and a Keptn Deep Dive got me wondering if tomorrow’s always a day away… Just because I’m not a developer doesn’t mean I’m not interested in development, and it doesn’t mean that lessons … Continue reading Will tomorrow always be another day away?
I used to hate Mondays. They typically began with a ‘what have you done for me lately’ meeting, which was rarely enough even when I felt we were making very good progress. So, I’m switching to ‘mindful Mondays’ and increasing my self-awareness (thanks to BeingFirst). Besides doing some yoga (which I’m doing almost daily now), … Continue reading Mindful Mondays