Simplifying Service Management
As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
Time to start pushing that ball uphill again. Get to work!
Gonna go for a walk this morning, so today’s mindful Monday is a repost from Medium yesterday…. just started reading The agile Manager by Rob England and Cherry Vu….perhaps I’ll post some thoughts once I finish it…. subscribe to my blog!