Simplifying Service Management
The speed and ease of which ‘improvements’ to proven practices can be duplicated (and monetized) by the community continues to accelerate, but is this a good thing? I was originally attracted to BPM and eventually service management because of the perception that it was truly a collaborative effort, not a proprietary food fight. But Pink … Continue reading Wanted: Service Management ROMEO
USM is making slow and steady progress in the USA. FIND OUT MORE about simplifying service management for the enterprise and contact http://www.MyServiceMonitor.com
USM and the Radical Enterprise Here’s a short (less than 10 min) video blog post about how the USM method can enable a radical enterprise and balance structure and autonomy in the enterprise.
The overall customer experience, when viewed from the eyes of the customer (in this case a patient!) are very much dependent on a huge number of interactions across an extremely complex service supply chain.
There will be specialized practices for each of these different service domains. If any industry segment screams for a unified approach to managing these interdependent services, it is the health care industry.
You never know if you’re seeing things others don’t, and this may happen a lot when I talk about the Unified Service Management (USM) method. So, that’s what this post is about. USM is based on systems thinking. At its core is the management of the routines of an enterprise, and these routines encompass all … Continue reading USM, Leadership and the Butterfly Effect
It’s time to simplify service management for the enterprise
It’s time to simplify service management for the enterprise
Like many I’ve been thinking about — and playing with — ChatGPT. [The complete answers are at the end of this post] So I asked it to explain unified service management. ChatGPT’s response was specifically oriented around information technology. But I did not ask it to explain unified IT service management; I asked it to … Continue reading Mindful Monday: Think for Yourself
For a limited time, MyServiceMonitor and BeGrip are offering USM Foundation Certification classes for the USA.
While there are similarities between USM’s Customer-Provider Interaction Model and the popular SIPOC (Supplier-Input-Process-Output-Customer) Model, they focus on two different things.