Quick REMINDER
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
Tag: USM
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
Reminders
Some important dates related to the USM method
itSMF FUSION = 3t23
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
Service Management for the Digital Age
We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.
Kids in the Candy Store
Kid in a Candy Store
Abstraction, Decomposition and Systems Thinking
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.
Raising Eyebrows
USM is making slow and steady progress in the USA. FIND OUT MORE about simplifying service management for the enterprise and contact http://www.MyServiceMonitor.com
Unlearning is not Forgetting
New thinking doesn’t always throw out past lessons, in fact it often is built on what we’ve learned. Unlearning or rethinking involves challenging the status quo but can still mix the old with the new. The trick is knowing what should stay and what should go.