I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is…

So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different.

What is a Management System?

“The most significant driver [of performance] is the system that underpins an organization.”

“The source of many cultural problems in organizations is the management system used to strengthen individual’s performance.”

Lawther, James. Managed by Morons: The Path to a Thriving Organisation. Avoiding the Pitfalls That Stand in Your Way (p. 192, 195). Squawk Point. Kindle Edition.

“…let’s work the problem…”

Gene Kranz, Apollo 13 Flight Director

Stay tuned for more information about the Unified Service Management (USM) method, and contact me for a free consultation to learn more.

Published by myservicemonitor

I am an independent service management consultant with two decades of experience helping customers.

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