Understanding the Echo Chamber
The routines that form the social circuitry of an enterprise can create — or inhibit the creation — of echo chambers.
Tag: service management
Unified Service Agreements: Sweet
It’s not been easy evangelizing the USM method here in the US; almost all USM Professionals are in Europe. So, I’m in need of a Mindful Monday (Tuesday).
Embracing Diversity: The Yin and Yang of High-Performance Organizations
ChatGPT helped me explore the impact of diversity on the high-performing enterprise, and it reminded me of my own uphill journey to service management excellence. In the ever-evolving landscape of the modern workplace, organizations are increasingly recognizing the invaluable strength that diversity brings to the table. Beyond the traditional understanding of diversity in terms of … Continue reading Embracing Diversity: The Yin and Yang of High-Performance Organizations
Simplify ESM in 2024
2024’s VUCA world may suggest we go back to basics. Simplifying your enterprise service management strategy and re-visiting your service management system should be at the top of your list.
(out of my) Mindful Monday
Work the Problem was about understanding what a management system is and referenced Managed by Morons. This post’s about a new book and why you need to re-think your management system. I just finished Wiring the Winning Organization and it’s definitely worth a read! Since I added a short video clip in Work the Problem … Continue reading (out of my) Mindful Monday
Work the Problem
I just read Managed by Morons: The Path to a Thriving Organization… reminds me of how important a management system is, and whether most really understand what it is… So, here’s a short clip that hopefully will clear up any confusion about operating models, management systems, and practice frameworks. All closely related, but different. “The … Continue reading Work the Problem
Don’t miss the forest for the (service) trees
USM’s unambiguous and logically repeatable definition of a service can help limit the confusion around service and request catalogs. We’ll use the service tree as an example. A service tree is a hierarchical representation of the various services provided by an organization or a service provider. It provides a structured view of an organization’s services, … Continue reading Don’t miss the forest for the (service) trees
Quick REMINDER
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
The Heart of Service Management: (what ChatGPT won’t tell you)
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
Mindful Monday: Dirty Jobs
Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.