Simplifying Service Management
While I understand the rabid desire to apply artificial intelligence and machine learning to automate service management, we shouldn’t forget a basic lesson: Simplify processes before automating them. Simplification will also simplify your automation efforts, simplify maintenance/changes and likely lead to more sustainable and lasting improvement. This is one reason why the USM method’s 5 … Continue reading Simplify before automating
Legacy practice frameworks increase costs, complicate automation and are creating an unsustainable mess, sucking the life out of the enterprise with increased training, consulting and tooling costs.
As you’ll see by the poem below, I’m more than ready for the Holiday Season. My best wishes to all and I hope you will find service management’s missing link in the coming new year.
As knowledge becomes commercialized remember experience is the best teacher, but wisdom welcomes a gift horse. USM is field-tested and supported by a non-profit foundation. My initial curiosity about USM was when I heard that it included a non-redundant process model with 5 processes and a simple set of 8 workflows that serve as templates … Continue reading Mindful Monday: Wisdom Welcomes a Gift Horse
Well-defined services are key to value delivery. Services also need interoperability between ecosystem partners for consistent value delivery. The USM method delivers both.
Setting and re-setting expectations is important and healthy.
People have their own perspectives and preferences, but when it comes to continual improvement the order of improvement matters.
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
An enterprise service management system drives continual improvement, and for many this mountaintop seems far away. But a standard management system for the enterprise can be established one rock at a time. The Unified Service Management Method’s universal approach to defining ALL services — along with 5 processes and 8 workflows that apply to ALL … Continue reading (another) Mindful Monday: The enterprise service management mountain
get your service management system in order with a simple method.