Category: News

Scheduled events such as webinars, workshops, training and other announcements of interest.

Service Management for the Digital Age

by myservicemonitor

We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.

Raising Eyebrows

by myservicemonitor

USM is making slow and steady progress in the USA. FIND OUT MORE about simplifying service management for the enterprise and contact http://www.MyServiceMonitor.com

Service Management and Design

by myservicemonitor

There’s a difference between designing a service and designing the management of that service. The logic of a supported facility (aka, a Service) varies based on a customer’s purpose, perceptions, and preferences. This is why we can use many different design techniques — Customer Expectation Management, Jobs to be Done theory, etc. — to fully … Continue reading Service Management and Design

Put ITIL on hold in 2023 and have a Happy New Year

by myservicemonitor

Legacy practice frameworks increase costs, complicate automation and are creating an unsustainable mess, sucking the life out of the enterprise with increased training, consulting and tooling costs.

Holiday Wishes

by myservicemonitor

As you’ll see by the poem below, I’m more than ready for the Holiday Season. My best wishes to all and I hope you will find service management’s missing link in the coming new year.

Mindful Monday: The USM Workshop

by myservicemonitor

Can’t help anticipating our monthly USM Workshop tomorrow, which is FULL. The schedule of FREE USM Workshops are listed below. Seating is limited to allow for interaction, so please book early! I’ll post some feedback from tomorrow later in the week.

Simplification’s slippery slope

by myservicemonitor

If you hear people talking about the 10, 20 or 100+ processes in your organization, you’ve hit the slippery slope.