Simplifying Service Management
Whatever comes to mind…
While I’m looking forward to the USM Foundation class on the 30th and the FREE workshop on December 6th, (still some open seats!) this morning I just want to wish everyone a Happy Thanksgiving. I’ve never owned a dog, and Cavin (the dog in this picture) is my neighbor’s dog. I’ve been walking him twice … Continue reading Mindful Monday: Thanks for listening
Subscribe to the Rolling Uphill blog Enterprise documentation changes with people, process, and technology. This increases the complexity of administering documentation. USM provides a simple, standardized structure for administering complex organizational routines. The organizational resources (people, process, technology) are the ‘machinery’ of an enterprise, and only work optimally together if that machine is well oiled. … Continue reading The BIG impact of small Changes
With IT burn-out rampant, tracking work motivated by increases in productivity is not working. Making work visible forces either good or bad decision-making. Remember, happy employees are more productive.
Well-defined services are key to value delivery. Services also need interoperability between ecosystem partners for consistent value delivery. The USM method delivers both.
Setting and re-setting expectations is important and healthy.
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Improvement often requires taking a new perspective, but this kind of re-thinking can result in dramatic simplification that benefits the entire enterprise
As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
While simplifying things is not so simple, it remains an important key to a great customer experience. The enterprise needs to simplify services, as well as how they are managed.
Time to start pushing that ball uphill again. Get to work!