Simplifying Service Management
It’s been a while since I thought about monitoring, and most recognize its importance to service management. What’s not so obvious is why traditional practice frameworks are proving insufficient. The modern digital landscape is characterized by rapidly evolving technologies, increasingly complex systems, and ever-rising user expectations. In this environment, traditional IT Service Management (ITSM) approaches, … Continue reading Is Your World a Mesh?
next FREE OPEN USM WORKSHOP on October 10th; FYI, these workshops will no longer be offered on a regular basis as we enter 2024 and will be on request (and as available) only.
I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
itSMF USA FUSION 3t23 Conference October 3 – 6, Baltimore, MF
Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.
The speed and ease of which ‘improvements’ to proven practices can be duplicated (and monetized) by the community continues to accelerate, but is this a good thing? I was originally attracted to BPM and eventually service management because of the perception that it was truly a collaborative effort, not a proprietary food fight. But Pink … Continue reading Wanted: Service Management ROMEO
You never know if you’re seeing things others don’t, and this may happen a lot when I talk about the Unified Service Management (USM) method. So, that’s what this post is about. USM is based on systems thinking. At its core is the management of the routines of an enterprise, and these routines encompass all … Continue reading USM, Leadership and the Butterfly Effect
It’s time to simplify service management for the enterprise
Like many I’ve been thinking about — and playing with — ChatGPT. [The complete answers are at the end of this post] So I asked it to explain unified service management. ChatGPT’s response was specifically oriented around information technology. But I did not ask it to explain unified IT service management; I asked it to … Continue reading Mindful Monday: Think for Yourself
While there are similarities between USM’s Customer-Provider Interaction Model and the popular SIPOC (Supplier-Input-Process-Output-Customer) Model, they focus on two different things.