Unified Performance Monitoring and Digital Supply Chains

This is really a reminder to me to rant more about this….visions of a recursive customer-supplier interaction model and endless links in diverse cloud service chains. The endless pursuit of end-to-end performance monitoring remains with us. So does the fact that two decades later many of us still wrestle with what is a service?

USM could be combined with performance monitoring in interesting ways, and in fact might help drive service definitions that are both customer-driven and identify end-to-end dependencies from a performance perspective…

…and with the customer calling the shots these days, that’s not a bad thing at all.

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myservicemonitor

I am an independent service management consultant with two decades of experience helping customers.

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