The Unified Service Management Method

Two decades of applying best practice frameworks while business and technology have continued to accelerate has resulted in a complexity that is unmanageable. As IT and the business struggle with transformational change, attempts to automate their way out of these problems can make this complexity even worse.

The shift to enterprise service management and the desire to achieve customer-driven levels of maturity will continue to be stifled unless this complexity is addressed. Customers need a way to continue to leverage existing and emerging best practice frameworks, but they must also simplify service management in order to meet the needs of the digital future.

The USM method is a method that provides a standardized management system with which a service organization manages its people, its technological means, its routines, and its services (© SURVUZ Foundation, 2021).

USM introduces some new thinking around service management. 

Exec Overview (~20 min)

Leveraging the non-profit SURVUZ Foundation’s Unified Service Management Method (USM Method), while continuing to use industry best practices, service providers can establish a service management system with five processes and eight core workflows for any service organization.

The USM Portal Library describes the USM Method and includes a section on Frequently Asked Questions (FAQ).

Contact MyServiceMonitor for FREE online USM Workshops that can give you an overview of the USM Method— 2 intensive hours of introduction to the new thinking of USM.

Of course, as a Certified USM Coach I am also available to assist customers as needed as they learn how to use the USM Method for themselves.