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I used to hate Mondays. They typically began with a ‘what have you done for me lately’ meeting, which was rarely enough even when I felt we were making very good progress. So, I’m switching to ‘mindful Mondays’ and increasing my self-awareness (thanks to BeingFirst). Besides doing some yoga (which I’m doing almost daily now),…
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This is really a reminder to me to rant more about this….visions of a recursive customer-supplier interaction model and endless links in diverse cloud service chains. The endless pursuit of end-to-end performance monitoring remains with us. So does the fact that two decades later many of us still wrestle with what is a service? USM…
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I said this many years ago as I was wrestling with various IT silos, wicked problems and generally poor behavior as attempts were made to make meaningful (i.e., transformative) changes to organizations. I believe that the real road to a quality culture has more to do with people than with process (which may make some…
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It’s hard not to mix work and what’s happening in the world today, so this post will unfortunately mix both. I started thinking about USM being consistent with the viable systems model and had to stop and think, ‘wait I remember that… ‘what was that viable system stuff?’ From a very simple perspective a ‘viable…
Simplifying Service Management
