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- I Miss the Phone CompanyThere, I said it.And before the comment section lights up like a slot machine in Reno, let me clarify: I don’t miss the billing. I don’t miss the hold music. I don’t miss arguing with a disembodied voice about long-distance charges that appeared like crop circles. What I miss is competence. There was a time—kids, …
- The Last Great TransformationDigital Control and Human Coherence: A Strange Case of HR, IT While I’m not really posting ‘Mindful Mondays’, I remain mindful at the beginning of the week, and this is where I wound up today. There’s a cruel irony at the heart of corporate transformation.We’ve spent two decades automating everything that moves — automating trust, …
- The Ballroom and the GraveyardThe real legacy isn’t a ballroom in the White House. It’s a grammar of sanity — a management system that lets future generations keep the lights on without worshiping the electricians.
- Salesforce just entered ITSM💥 Salesforce just swaggered into ITSM like a Wall Street banker at a service management cocktail party — waving promises of “agentic IT” while sharpening the beak of another vampire squid. And the last thing the enterprise needs is another vampire squid wrapped in code. We’ve already got enough of them sucking the life, money, …