-
This is a post from almost 2 decades ago on the ‘savage journey’ blog. While we’ve come a long way, the truth is we will always be on a series of endless, uphill rolls. It’s OK — there will always be times when the hill is steeper than usual. The continuous improvement beast is relentless,…
-
Regardless of who coined the phrase “strategy eats culture for breakfast”, it reminded me that sometimes things just won’t work.
-
Halloween always seems to make me smile, and I like that. So, be happy today!
-
In my latest white paper, Surveillance Capitalism and AI: Can we avoid the AI train wreck? I rant about the amplification of echo chambers through AI-driven content personalization.
-
Having been evangelizing the USM method in the USA for over two years, this is pretty much an open rant. To my many friends in service management…what a tangled web we’ve woven! What began as a noble pursuit of process improvement has devolved into a chaotic circus, where trainers, consultants, and tool vendors thrive while…
-
A recent white paper titled Process to Practice…Unintended Consequences delves into the impact of this shift and how organizations can navigate the complexities introduced by moving away from process-based service management.
-
Just a reflection on why I think I’ve been so interested in systems thinking and architecture lately.
-
This post a note of thanks to both my USM Professional peeps and friends at the Open Service Community.
-
When I read articles like this one from HBR, I long for the good old days where all work and play were face-to-face activities.
-
Just a reminder about the USM Revolution Live Video Series over at APMG International, and a new Rolling Uphill White Paper. Some good summer reading and viewing 😊.
Simplifying Service Management