My focus is practical, enterprise-wide simplification: keep what’s useful from ITIL, COBIT, DevOps, Agile, and other frameworks—but reconnect it to a clean management architecture that makes decision rights, accountability, and service outcomes visible and manageable. 

As a Certified Coach in the Unified Service Management ( USM) method, I provide cost-effective coaching that’s straightforward to learn, easy to apply, and designed to complement what you already have in place.

The Dual Lens Management Diagnostic helps you see service management performance from two essential perspectives: how well your organization is managing its services and how effectively its management system supports those services. 

By examining both lenses together, the diagnostic highlights strengths, exposes gaps, and identifies practical improvement opportunities—giving you a clearer, more balanced view of where to focus next.