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I have long been on a savage journey looking for the heart of service management, and I’m approaching a hairpin turn.
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Performing a refresh of your service management system isn’t a dirty job with the Unified Service Management (USM) method, because the painstaking effort of normalizing the dizzying array of service management practice frameworks has been done for you.
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We need to simplify service management for the digital age, but simple isn’t easy, and it shouldn’t surprise anyone that it starts with process; unifying service management is business-critical for the information age.
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Regardless of what mix of practices or standards are in use, the routines define what, who and how services are delivered and combine all provider assets (people, process and technology) into a systems-thinking perspective of service management.
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Without a governing body with the authority to enforce standards across all platforms, we won’t see a standard user interface for collaboration tools anytime soon.
