As the amount of knowledge and the pace of change overwhelms us, perhaps the most important lesson to learn is the ability to rethink and unlearn. Nowhere is this truer than in the continual improvement space.
The reality is that service management in today’s world of digital disruption is made ever more complicated as existing and emerging practice frameworks evolve. In fact, as service management expands to the entire enterprise now might be a very good time to think (or re-think) about simplifying your service management system.
While preparing for ESM and the Big Re-Think: sustainable ESM with the USM Method this Thursday, September 15th at 11AM EST …
[NOTE: I’ve also got a couple coming up over at the itSMF USA on Thursday, September 22nd at 1PM EST and a follow up in October (tbd).]
…I stumbled upon Think Again: The Power of Knowing What You Don’t Know by Adam Grant. The truth is, I had set the topic for the webinar before I found the book but having read it over the weekend, I highly recommend it!
“In 2011, you consumed about five times as much information per day as you would have just a quarter century earlier. As of 1950, it took about fifty years for knowledge in medicine to double. By 1980, medical knowledge was doubling every seven years, and by 2010, it was doubling in half that time. The accelerating pace of change means that we need to question our beliefs more readily than ever before.”– Grant, Adam. Think Again (p. 17). Penguin Publishing Group. Kindle Edition.
One of the biggest reasons I’ve liked the continual improvement space, and most of the practitioners I’ve met along the way, is the eagerness with which these professionals pursue new ideas. So, leave your lizard brains at home and come join us with an open mind.
“when our core beliefs are challenged, it can trigger the amygdala, the primitive “lizard brain” that breezes right past cool rationality and activates a hot fight-or-flight response.”Grant, Adam. Think Again (p. 60). Penguin Publishing Group. Kindle Edition.
For those of you who are still rolling that improvement ball uphill…
Keep Calm and Carry On!
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My goal is to help customers with the endless, uphill roll that is continual improvement.