Starting my mindful Monday listening to Beaming Ortelius may have been a bad idea. Half-awake and listening to a podcast about CDEvents and a Keptn Deep Dive got me wondering if tomorrow’s always a day away…
Just because I’m not a developer doesn’t mean I’m not interested in development, and it doesn’t mean that lessons from the past can’t significantly benefit development either. Not everything good is open source, or even code related.
Open-source initiatives like Ortelius and Keptn are changing the game for developers, and we should encourage acceleration of efforts like these. But there are other things that matter as well, and that can directly impact both today’s value delivery as well as accelerate tomorrow’s.
The Unified Service Management Method (USM) is one of those things. As Jan van Bon stated in ITSM tools, using a methodical approach to establish an enterprise-wide management system for value delivery (i.e., services) that can accommodate different practices, toolsets and organizational designs can help today and tomorrow.
The use of 5 non-redundant processes and 8 standard workflows that can apply to any service and any service provider creates a simple and sustainable service management system that can be leveraged by the entire enterprise.
And the USM Method is not a day away; you can start today.