This a short post. Having dug myself out of 18 inches of snow, I took a look at a White Paper I recently wrote....more for self-sanity than anything else, but it does provoke some thoughts Worth Thinking. It's titled, Preparing to Implement Service Monitoring Intelligence.
Anyone heading down the Savage Journey to IT Service Management Excellence, or for folks early in an eG implementation, this might foster some important discussion that's much better held early than later...
still bloggin' alone but staying (relatively) sane...