Fear & Loathing on the Road to ITSM Excellence | MyServiceMonitor, LLC | John Worthington

July's Web Cast: Outside-In Techniques for Business Service Management

Mon, 19 Jul 2010 13:55:57 -0400

This web cast has been recorded; to see the recorded version <click here> An approximate transcript…

May's Web Cast

Sat, 22 May 2010 09:16:00 -0400

This month's web cast was really a book review of Taming Change with Portfolio Management. My…

Ranting about DevOps...

Sat, 22 May 2010 08:55:29 -0400

Started as a columnist for the ITSM Portal ... I'm Blogging Alone over hear at Fear & Loathing,…

April's Webcast: xSPs, XaaS and Clouds: Revisiting the Service Provider Food Chain

Fri, 07 May 2010 15:47:14 -0400

As promised, here's links to the content from this month's webinar. Any questions or comments…

Let's Kill Incident Management...

Fri, 07 May 2010 15:45:58 -0400

OK, it's a Friday and I'm tired. We've had two bomb scares, the Dow dropped like a stone and I'm…

itSMF NY LIGnotes - 4/22/10

Thu, 22 Apr 2010 17:03:25 -0400

. I don't get to attend the LIG meetings as much as I'd like, but have decided to put my thoughts…

Clouds, or Black Holes?

Mon, 15 Mar 2010 20:00:14 -0400

When I think about clouds, visibility is not something that comes to mind. Taking the complexity…

March Webcast: Maximizing Value in IT Performance Monitoring Software

Sat, 13 Mar 2010 09:05:23 -0500

A replay of this webcast may be accessed from my Brighttalk Channel. You can access this channel …

Business Process Dependencies & Cloud Computing

Sun, 07 Mar 2010 22:03:45 -0500

While I'm as excited about the potential that clouds may provide, I'm concerned that it may be one…

NYC Whiteout = MyLatestWhitePaper

Thu, 11 Feb 2010 17:12:50 -0500

This a short post. Having dug myself out of 18 inches of snow, I took a look at a White Paper I…

Defining IT Services: Why an Outside-In Perspective Matters

Tue, 26 Jan 2010 09:47:24 -0500

As an ITIL© consultant and trainer, I've used words like: Top-Down...End-to-End... Outside-In...…

Lost in SPACL: The Customer is (still) King

Thu, 14 Jan 2010 09:19:33 -0500

I took a look at a new 'emerging standard' the other day, SPACL: Service Portfolio and Catalog…

Start the New Year right with a focus on the (External) Customer

Tue, 05 Jan 2010 21:35:44 -0500

As posted on the IPAPI website blog.

Having spent most of the past 30 years in information…

Continual Service Improvement and the Savage Journey to ITSM Excellence

Thu, 17 Dec 2009 11:16:12 -0500

Having recently had an opportunity to teach an ITIL© class on Continual Service Improvement (CSI),…

In Search of a Marketing Mindset: The Right Road to ITSM Excellence

Tue, 03 Nov 2009 15:17:27 -0500

Monitoring and Event Management automation are major elements of ITSM On-Ramp™ Services, but not…

Minding the Gap Part 2: From Applications to Services

Wed, 07 Oct 2009 21:09:30 -0400

"What the customer values is frequently different from what the IT organizaiton believes it…

Is Monitoring Automation a Wicked Problem?

Wed, 07 Oct 2009 21:06:07 -0400

Back in February of 2007 I wrote a blog post called, Implementing a CMDB is Like Blogging Alone:…

Minding the Gap with the Customer Expectation Management Method

Mon, 07 Sep 2009 17:05:29 -0400

The Customer Expectation Management Method (CEMM) and the Certified Process Professional (CPP)…

Event Management's Moment of Truth

Tue, 30 Jun 2009 12:09:22 -0400

This post is about a recent Keeping IT Real Webinar and a new White Paper titled the same as this…

3 Days in the Bus Lane*

Thu, 14 May 2009 15:18:39 -0400

* The CEMM approach is used as part of ITSM On-Ramp Services to establish a Business Lane for ITSM…

'Standard' Chum in Shark-infested waters

Sat, 28 Mar 2009 08:55:56 -0400

Well the truth is the actual name is the ITIL Software Endorsement Scheme. 'Scheme' may be the…

Exit here for Standards-Based Process Assessment

Tue, 03 Feb 2009 17:52:36 -0500

You know how sometimes you get something in your head that you can't get out? ISO 15504 has been…

Is your IT organization driving the Bus?

Fri, 16 Jan 2009 20:30:19 -0500

Being somewhat 'ITIL' at the current time, I had an opportunity to attend the NY Local Interest…

Moving Mountains: CEMM, Banksters and Cultural Change

Wed, 03 Dec 2008 22:37:42 -0500

This is another one of those late-night rambles that began this Monday with the intent of being a…

KNOWledge is no laughing matter

Tue, 05 Aug 2008 12:10:02 -0400

While it may seem troublesome that I actually thought about work while on vacation, it really…

The Savage Journey continues...PMDBs

Wed, 02 Jul 2008 23:29:49 -0400

Now I'm not a complete idiot when it comes to technology, but I certainly have not earned 'geek'…

PMP Exam Lessons Learned

Tue, 20 Nov 2007 15:58:21 -0500

I recently sat for the PMP exam and passed on the first attempt. My journey roughly followed the…

The Value of On-Demand Software in ITSM Implementations

Mon, 29 Oct 2007 16:09:45 -0400

Those of you who read this blog know I've ranted about this before (see Give your ITSM…

Coming to Terms with [ITIL Version 3]: Evolution & Organizational Change

Wed, 24 Oct 2007 19:30:37 -0400

Those of us who have implemented, are implementing, or are planning to implement IT service…

Confusion 300: Better Luck Next Year

Thu, 20 Sep 2007 23:57:15 -0400

Thanks to my good friends at eG Innovations, I attended the recent itSMFusa FUSION 300 conference,…