As an independent consultant and trainer, I provide IT service management (ITSM) training, consulting and project management services around best practice guidance such as ITIL®, CobiT, and ISO 20000. Doing business as MyServiceMonitor, I am also an Authorized Consulting Partner (and was the first US customer) of eG Innovations, the leading provider of infrastructure performance monitoring and management solutions.
Adopting IT Service Management based on guidance such as the IT Infrastructure Library (ITIL) involves cultural change for most IT organizations, and any approach will need to address this reality. Many organizations have focused on workflow automation (i.e., Incident Management and the Service Desk) and/or change control over static configuration data.
This often leads to a bottoms-up approach to defining services, lengthy improvement cycles that provide IT staff with minimal benefit and does little to address cultural hurdles.
ITSM On-Ramp™ Services leverage intelligent service monitoring, best practice guidance and advanced techniques in business and process management. The use of real time data and service-oriented intelligence directly addresses the limitations of traditional ITSM implementation approaches. ITSM On-Ramp™ Services also incorporate an easy and very effective way to get a Business Lane established for your ITSM Road Map; essential to establishing a top-down, business process driven definition of services.
With the emergence of virtualized IT infrastructures, the ITSM On-Ramp™ Services approach is gaining traction in the marketplace. While MyServiceMonitor provides standalone training and consulting services for both business and IT, the approach to ITSM On-Ramp Services is to establish a coordinated program of training, consulting and workshops that leverage eG Innovations service monitoring intelligence.
For a free phone consultation, call (201) 826-1374, or e-mail jmw@myservicemonitor.com for more information.